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Privacy Policy

Saolful – Privacy Policy
Last updated: 20.12.2025

This Privacy Policy sets out how Saolful Pty Ltd (ACN 680 296 191) ("Saolful", "we", "us", "our") collects, holds, uses and discloses personal information in connection with the Saolful website and any related applications, interfaces, features and services through which Saolful content is made available (collectively, the "Platform").

Saolful is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable, other privacy and data protection laws.
Contact: info@saolful.com

1. Scope of This Policy
This Privacy Policy applies to personal information we collect:

  • when you visit, access or use the Platform;

  • when you create or manage an account;

  • when you purchase or manage a subscription;

  • when you participate in content, programs or features;

  • when you communicate with us (including customer support);

  • through cookies, analytics and similar technologies; and

  • from certain third parties as described below.
     

2. Categories of Personal Information We Collect
We collect personal information from three primary sources: information you provide, information collected automatically, and information collected from third parties.

2.1 Information You Provide Directly
This may include:

  • Identifiers

  • Name, email address, postal address, phone number and account credentials.

  • Account and Profile Information

  • Information associated with your user profile, including preferences, general location, language settings, and any information you choose to provide.

  • Preferences and Usage Selections

  • Content preferences, fitness or wellness interests, program selections, and other choices that help personalise your experience.

  • Payment and Transaction Information

  • Subscription and billing details (such as plan type, renewal dates, transaction status). Payment card details are processed by Uscreen and its payment processors; we do not store full credit card numbers.

  • Communications and Support Information

  • Information you provide when you contact us, including emails, support tickets, live chats or other communications. Where permitted by law, support interactions may be monitored or recorded for quality assurance, training and dispute resolution.

  • Surveys, Reviews and Feedback

  • Information you voluntarily provide in surveys, testimonials, reviews or feedback forms.

  • Promotions, Competitions and Giveaways

  • Information provided in connection with promotions, competitions, referral programs or giveaways.

2.2 Information We Collect Automatically
When you access or use the Platform, we (and our service providers) may automatically collect:
Usage and Interaction Data
Information about how you interact with the Platform, including content viewed, classes accessed, time spent, navigation paths, and interaction timestamps.
Fitness and Activity Data
Information relating to the programs, classes or activities you select or participate in on the Platform. This data is used to operate and improve the Platform and does not constitute medical advice.
Inferences
We may generate inferences based on usage and activity data to suggest or personalise content. These inferences are not used to infer sensitive personal characteristics.
Device and Technical Information
IP address, device identifiers, device type, operating system, browser type, language settings, and similar technical data.
Internet and Network Activity
Browsing activity, referral URLs, and interactions with marketing or advertising content.
2.3 Information We Collect From Third Parties
We may receive personal information from third parties, including:
Platform and App Providers
If you access the Platform through app stores or third-party platforms, we may receive limited information in accordance with your privacy settings.
Connected Services and Integrations
Where you choose to connect third-party services or devices (if offered), we may receive information from those services with your consent.
Security and Fraud Prevention Providers
Information used to verify identity, prevent fraud, and protect accounts and the Platform.

3. How We Use Personal Information
We use personal information for the following purposes:
Provision and Operation of the Platform
To create and manage accounts, provide access to content, administer subscriptions, process payments, and operate Platform features.
Communications and Support
To respond to enquiries, provide customer support, send service-related messages, and communicate important updates.
Personalisation and Recommendations
To personalise content, recommend programs, and improve user experience based on preferences and usage.
Marketing and Promotions
To send marketing communications, promotions, and offers where permitted by law and subject to your preferences.
Analytics, Research and Improvement
To analyse usage trends, conduct research, improve Platform performance, develop new features, and optimise offerings.
Security, Safety and Fraud Prevention
To protect accounts, prevent unauthorised access, detect misuse, and ensure Platform integrity.
Legal and Compliance Purposes
To comply with legal obligations, enforce our Terms & Conditions, and resolve disputes.

4. Direct Marketing
We may send marketing communications via email or other permitted channels. You may opt out of marketing communications at any time using the unsubscribe link or by contacting us at info@saolful.com.

5. Disclosure of Personal Information
We may disclose personal information to:

  • Uscreen and its related service providers;

  • payment processors and billing providers;

  • cloud hosting and infrastructure providers;

  • analytics, performance and communications providers;

  • professional advisers (legal, accounting, insurance);

  • regulators, courts or law enforcement where required or authorised by law.

We do not sell personal information.

6. Overseas Disclosure
Personal information may be stored or processed outside Australia by our service providers. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with the APPs.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to enable core functionality, analyse usage, remember preferences, and improve the Platform. You can control cookies via your browser settings; disabling cookies may affect Platform functionality.

8. Data Security
We implement reasonable technical and organisational measures to protect personal information against misuse, loss, unauthorised access or disclosure. However, no system is completely secure.

9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes outlined in this Policy, or as required by law.

10. Access, Correction and Complaints
You may request access to or correction of personal information we hold about you by contacting info@saolful.com. We will respond within a reasonable timeframe. Complaints may be escalated to the Office of the Australian Information Commissioner if unresolved.

11. Children
The Platform is intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.

12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on the Platform and will take effect from the date of publication.

13. Contact
Saolful Pty Ltd (ACN 680 296 191)
Email: info@saolful.com

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